Nicelabel slow in citrix 4.5

Software technical issues not related to any of the other categories

Moderator: NiceLabel Support Team

Nicelabel slow in citrix 4.5

Postby Pieter » Tue Mar 11, 2008 12:24 pm

We are using nicelabel 5 on Citrix 4.5 server but nicelabel is starting very slow. After startup op nicelabel no problem at all. Other applications on the same server have no problem. What could be te problem in nicelabel?
Pieter
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Postby Rsas » Fri Mar 21, 2008 11:44 am

Hello!

I have a few questions:

Can you tell us how much time NiceLabel needs to start?
If you are running NiceLabel in Citrix environment, you need NiceLabel Suite Network edition (not single user edition). Please check if you are using the correct edition.

NiceLabel is installed on server. Try to run NiceLabel from the console and check if you still experience the same problem. If yes, then start NiceLabel with / log parameter:

Nlabel5.exe /log

Nicerun.log file will be created (on the same folder as Nlabel5.exe). You can send it to support@nicelabel.com. We will try to find out which process take to much time.
Regards,

Sasa
Pre-sales Specialist
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