I have a few questions:
Can you tell us how much time NiceLabel needs to start?
If you are running NiceLabel in Citrix environment, you need NiceLabel Suite Network
edition (not single user edition). Please check if you are using the correct edition.
NiceLabel is installed on server. Try to run NiceLabel from the console and check if you still experience the same problem. If yes, then start NiceLabel with / log parameter:
Nicerun.log file will be created (on the same folder as Nlabel5.exe). You can send it to firstname.lastname@example.org
. We will try to find out which process take to much time.