Can I set Automation manager print with different user?

Label printing integration (NiceWatch middleware and ActiveX programming interface)

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lai_mic
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Can I set Automation manager print with different user?

Post by lai_mic » Fri May 14, 2021 10:27 am

Dear Mr/Miss,

Our program output csv file which received by the automation manager (v6) on PC1. Which forward to the slide printer on PC2 by sharing to PC1.
Can I change the user sending the print job to the print queue on PC1?
As print job is held in the print queue "error - printing"
after we change the PC2 with a newer PC. However, I can print to the new PC2 printer by the template on nicelabel.
I find that nicelabel use a different user from the automation manager, thus I want to set Automation manager to use the same user as nicelabel.

Thanks for any idea and help!

Mic

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Kyleodonnell
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Re: Can I set Automation manager print with different user?

Post by Kyleodonnell » Fri May 14, 2021 4:07 pm

Mic,

The windows service of Automation Proxy and Automation service both need to be run as a higher authority account such as a domain admin in order to access network resources.

lai_mic
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Re: Can I set Automation manager print with different user?

Post by lai_mic » Sat May 15, 2021 9:57 am

Dear Kyleodonnell,

Thanks for your reply!
Indeed, I find I can print to new PC2 via nicelabel preview, it print to print queue by (e. g. domin\user1) while automation manager use (e. g. local\admin).
Is it possible to set the automation manager to use domain\user1 to print to print queue?
Thanks for help!

Regards,
Mic

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Kyleodonnell
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Re: Can I set Automation manager print with different user?

Post by Kyleodonnell » Mon May 17, 2021 3:06 pm

you can set automation to use whatever windows account you want for the automation service as automation manager runs as a service while the builder runs as an application

lai_mic
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Re: Can I set Automation manager print with different user?

Post by lai_mic » Tue May 18, 2021 4:48 am

Dear Kyleodonnell,

Thanks for your reply.
I have changed the nicelabel services user and it seem work well.
Thanks!

Best regards,
Michael

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