Automation cant find Printers after 1 or 2 days

Label printing integration (NiceWatch middleware and ActiveX programming interface)

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Hoemalrocks
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Automation cant find Printers after 1 or 2 days

Post by Hoemalrocks » Mon Oct 06, 2014 7:52 am

Hello,

we use Nl Automation on a WIn Server 2012 VM.
The Server is in an Domain.
Its only accessed via Rdp.
It can happen that there are 2 other users remotly connected and Work with an other Programms or Nl 6.

I have the issue that every day or 2 the Trigger (running) on the right side says 1 but in the left Window i cant see it.
When this is happen, the Trigger works normal till "set Printer" where he suddenly cant find any installed Printer.

I have to restart the "Nicelabel Automation Service" and Automation Manager so everything Looks an works normal again.

Any idea what can cause this Problem?

Dennis Ehmig
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Re: Automation cant find Printers after 1 or 2 days

Post by Dennis Ehmig » Mon Oct 06, 2014 10:52 am

Hi,
Hoemalrocks wrote:I have the issue that every day or 2 the Trigger (running) on the right side says 1 but in the left Window i cant see it.
When this is happen, the Trigger works normal till "set Printer" where he suddenly cant find any installed Printer.
Could you provide a screenshot of the problem and also of the error you get for the "Set Printer" action? It's kind of hard to help without knowing what the issue is or what it looks like. :wink:

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Hoemalrocks
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Re: Automation cant find Printers after 1 or 2 days

Post by Hoemalrocks » Wed Oct 08, 2014 3:05 pm

Well, now it happened different!

Image

Normal on "Ausführung" and "Alle Trigger" there is 1 and on the right side where here are now 3 is nothing!

The "Set Printer error is like " The Value "1" for Set Printer is invalid." Where "1" is the Printer Name!
Again, seems like it cant find the installed Printers! Only a Service Restart solve this.

Only this issue today, seems like the Printer error do not occure when this happen.
Had to restart the Service and Automation Manager too to solve this.

Dennis Ehmig
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Re: Automation cant find Printers after 1 or 2 days

Post by Dennis Ehmig » Wed Oct 08, 2014 3:41 pm

Hi,

I'm not quite sure I understand what's going on.
I suggest you contact your local support team, in your case support@nicelabel.de in German.
There we will be able to help you much more efficiently. :)

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Pleun - Altec
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Re: Automation cant find Printers after 1 or 2 days

Post by Pleun - Altec » Fri Oct 10, 2014 3:57 pm

If possible you can try to set the printers to a static IP instead of DHCP.

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Hoemalrocks
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Re: Automation cant find Printers after 1 or 2 days

Post by Hoemalrocks » Tue Oct 21, 2014 8:05 am

Thanks for the hint but the Printers have a static IP!
This Problem is related to Automation, cause everything else works and Automation too when i restart the Automation Service.

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