Unsubscribe from e-mails doesn't work

Software technical issues not related to any of the other categories

Moderators: Georges, milos, NiceLabel Support Team

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MartinNL
Enthusiast
Posts: 8
Joined: Tue Jan 31, 2017 9:39 am

Unsubscribe from e-mails doesn't work

Post by MartinNL » Tue Apr 20, 2021 10:22 am

I have unsubscribed myself a dozen times but Nicelabels keeps sending me unwanted information for webinars, demo's and other news that I don't want to receive. I click on the unsubscribe link in the e-mail. It takes me to this page where I click the unsubscribe button. The page then says:
You have been unsubscribed from our content.
But nooooo...
So please fix this because it is very annoying.

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Kyleodonnell
NiceLabel Support
NiceLabel Support
Posts: 724
Joined: Mon Aug 28, 2017 3:07 pm

Re: Unsubscribe from e-mails doesn't work

Post by Kyleodonnell » Mon Apr 26, 2021 2:57 pm

Martin

We recommend sending an email to sales. Sales.americas@nicelabel.com

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dado
NiceLabel Development
NiceLabel Development
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Joined: Tue Sep 12, 2006 12:50 pm
Location: Kranj, Slovenia
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Re: Unsubscribe from e-mails doesn't work

Post by dado » Mon Apr 26, 2021 3:38 pm

Martin

Unfortunately we didn't get any unsubscribe requests from you but regarding the request written above we removed you from our subscribers list.
And we did check if the unsubscribe is working. It seems like you visited the unsubscribe page but didn't press the confirm button.

Regards,
Damjan

MartinNL
Enthusiast
Posts: 8
Joined: Tue Jan 31, 2017 9:39 am

Re: Unsubscribe from e-mails doesn't work

Post by MartinNL » Mon May 03, 2021 10:52 am

Hello Damjan,

When I press the "Unsubscribe" button the page tells me "You have been unsubscribed from our content.". Which "Confirm" button do you mean?

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