Issue opening lbl-file in NiceLabel17

Software technical issues not related to any of the other categories

Moderators: Georges, milos, NiceLabel Support Team

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JAST
Newcomer
Posts: 4
Joined: Fri Jul 24, 2020 9:12 am

Issue opening lbl-file in NiceLabel17

Post by JAST » Fri Jul 24, 2020 9:25 am

Hi,
My company is currently upgrading from NiceLabel 5.4.4 to NiceLabel 17.
I've had some previous issues that I've been able to solve thanks to this forum, now however I can't seem to find the help I need.
This is also the only label that has had this problem, more than 500 has been okay.
This error occurs when I'm trying to open the lbl-file in NiceLabel Designer 2017

Best regards,
Jonas
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Mytch
NiceLabel Support
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Location: Milwaukee, Wisconsin
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Re: Issue opening lbl-file in NiceLabel17

Post by Mytch » Fri Jul 24, 2020 6:00 pm

Jonas,

There was some bug report about this problem in earlier versions of NiceLabel 2017. Can you check if it still occurs with 17.3.1 installed?:
http://ftp.nicelabel.com/software/demo/ ... el2017.exe

If the problem still persists, I recommend you attach the .LBL for review. You could also submit a ticket to Support for help:
https://www.nicelabel.com/support

Regards,
Mytch

JAST
Newcomer
Posts: 4
Joined: Fri Jul 24, 2020 9:12 am

Re: Issue opening lbl-file in NiceLabel17

Post by JAST » Mon Jul 27, 2020 9:43 am

Hi Mytch,

Thank you for your answer, we're running 17.3.1 (Build 2491) which still causes this error.

I'll contact support for help when I get some time to fix this issue.

BR,
Jonas

JAST
Newcomer
Posts: 4
Joined: Fri Jul 24, 2020 9:12 am

Re: Issue opening lbl-file in NiceLabel17

Post by JAST » Tue Jul 28, 2020 7:02 am

Managed to solve this issue, somehow a textbox of maybe one pixel was hidden behind the barcode. When I removed it the label worked fine.
Thanks,
Jonas

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