Unexpected Program Error

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Octavious
Newcomer
Posts: 1
Joined: Fri Jun 26, 2009 6:59 pm

Unexpected Program Error

Post by Octavious » Fri Jun 26, 2009 7:59 pm

We recently started to get an "Unexpected Program Error" when opening the Nicelabel SE 3 program. Cant open new, open sample or open a specific file. The error simply closes the program with the following message: An unexpected error was generated in the program and has caused it to shutdown. Changes made to the label from the last Save command are lost. Please restart the program. If the error persist, contact Technical Support. Please specify the steps that lead tothe program error... Attach error log file UAElog.txt. I have attached the error log below. In addition, we have uninstalled, re-installed the program (removing all created folders), and still get the same error. We also downloaded version 5 from Cognitive and get the same error. Any suggestions??? Please help. It worked fine just a few days ago.

// =====================================================
// Exception Report
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 006FE0D1 01:0007D0D1 C:\Program Files\EuroPlus\SE\Bin\bareng3.dll

Registers:
EAX:00E009B8
EBX:00DFF08F
ECX:00E009B8
EDX:00000000
ESI:0059006E
EDI:00DDC7E4
CS:EIP:001B:006FE0D1
SS:ESP:0023:0006EC84 EBP:0006EE00
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010216

// =====================================================
// Exception Report
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 006FE0D1 01:0007D0D1 C:\Program Files\EuroPlus\SE\Bin\bareng3.dll

Registers:
EAX:00DFFE8C
EBX:00DFEE53
ECX:00DFFE8C
EDX:00000000
ESI:00000000
EDI:00DDCEF0
CS:EIP:001B:006FE0D1
SS:ESP:0023:0006EEC4 EBP:0006F040
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

// =====================================================
// Exception Report
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 006FE0D1 01:0007D0D1 C:\Program Files\EuroPlus\SE\Bin\bareng3.dll

Registers:
EAX:00DFFABC
EBX:00DFEA83
ECX:00DFFABC
EDX:00000000
ESI:00000000
EDI:00DDCEF0
CS:EIP:001B:006FE0D1
SS:ESP:0023:0006F030 EBP:0006F1AC
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010216

// =====================================================
// Exception Report
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 006FE0D1 01:0007D0D1 C:\Program Files\EuroPlus\SE\Bin\bareng3.dll

Registers:
EAX:00E07CBC
EBX:00E065CF
ECX:00E07CBC
EDX:00000000
ESI:00000000
EDI:00DDCEF0
CS:EIP:001B:006FE0D1
SS:ESP:0023:0006EEC4 EBP:0006F040
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Rsas
NiceLabel
NiceLabel
Posts: 305
Joined: Tue Oct 24, 2006 3:20 pm
Location: Kranj, Slovenia
Contact:

Post by Rsas » Tue Jul 07, 2009 2:55 pm

Dear NiceLabel SE user,

If you are having problems with the NiceLabel SE - basic free product , please contact your product vendor.

If you want to increase your productivity or make printing more cost effective and reliable, you may also want to check other products from the NiceLabel product range . See http://www.nicelabel.com
Regards,

Sasa
Pre-sales Specialist

william
Enthusiast
Posts: 15
Joined: Tue Jul 01, 2008 8:44 am
Location: Shanghai, China

Post by william » Thu Jul 16, 2009 9:54 am

You may try to reinstall latest NiceDriver and see it would hlep?

andee741
Enthusiast
Posts: 7
Joined: Mon Jul 27, 2009 8:15 pm

Re: Unexpected Program Error

Post by andee741 » Wed Sep 16, 2009 1:27 am

How do you run this "Log" request. I am having the same problem. The software was working fine last week after I downloaded the latest build, and now it's giving me all sorts of problems again.
~Andrea

Matt
NiceLabel
NiceLabel
Posts: 185
Joined: Mon Apr 28, 2014 10:56 pm

Re: Unexpected Program Error

Post by Matt » Tue Sep 16, 2014 7:28 pm

Hello,
Please email your regional NiceLabel Support Center:
http://www.nicelabel.com/support/technical-support
with the following information:

1) The exact name/version of the NiceLabel Product you're trying to install. (Hint: right-click on the installer and click "Properties". Provide a screenshot from the "Details" tab)
2) Any specific error message you're experiencing during the installation process (or perhaps when you attempt to launch the application).

If you receive errors during the installation, you can capture additional information by launching the installer from the command line with the following syntax:
installerfile.exe /l="C:\InstallLog.txt"
and you can provide that installation log as well.
NiceLabel
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