Activation not possible

Issues related to NiceLabel installation and activation

Moderators: Georges, milos, NiceLabel Support Team

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cab
Newcomer
Posts: 3
Joined: Wed Mar 17, 2021 10:31 am

Activation not possible

Post by cab » Wed Apr 21, 2021 11:36 am

Hi,

I'm trying to activate Nicelabel 2017 (17.3.1 build 2491) on a new computer - and ran into trouble.

Underneath the license key it says: "The typed key is an upgrade key - type a valid license key below".

Why is this happening?

cab
Newcomer
Posts: 3
Joined: Wed Mar 17, 2021 10:31 am

Re: Activation not possible

Post by cab » Thu Apr 22, 2021 11:56 am

Added a screenshot in native language (Danish).
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Mytch
NiceLabel Support
NiceLabel Support
Posts: 212
Joined: Fri Jul 13, 2018 10:26 pm
Location: Milwaukee, Wisconsin
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Re: Activation not possible

Post by Mytch » Tue Apr 27, 2021 12:03 am

cab,

Entered license key is an upgrade (from Designer Pro to Designer Pro 3 Printers). You may be prompted for the original (upgraded) key when activating on a new network. Please reach your internal team for copy of the old license key or contact Support:
https://www.nicelabel.com/support

Thanks,
Mytch

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