Problem to use Redirect Printing to PDF

Issues related to label design (working with databases, data processing, RFID encoding etc.) and printing (from NiceLabel Express, NiceLabel Pro, NiceForm and NicePrint)

Moderators: Georges, milos, NiceLabel Support Team

Post Reply
flamme_2
Newcomer
Posts: 3
Joined: Fri Mar 30, 2018 9:55 am

Problem to use Redirect Printing to PDF

Post by flamme_2 » Fri Mar 30, 2018 10:08 am

Hello everybody :)

We have Nicelabel in version 1.5.1.

We have the same problem with these topics :

viewtopic.php?f=7&t=6801
viewtopic.php?f=5&t=10281
viewtopic.php?f=10&t=4869

No errror but the PDF no create.
We have set Licence in Option to Enterprise.

We have try to set the output file with and without UNC path, files extension, etc...

The user have the right to write into folder,

In attachment at this post, you have screenshot of the configuration,

Thank you,

Regards,
Attachments
BEA46002.PNG
BEA46002.PNG (47.37 KiB) Viewed 240 times
345E38C5.PNG
345E38C5.PNG (26.42 KiB) Viewed 240 times

User avatar
dado
NiceLabel Development
NiceLabel Development
Posts: 662
Joined: Tue Sep 12, 2006 12:50 pm
Location: Kranj, Slovenia
Contact:

Re: Problem to use Redirect Printing to PDF

Post by dado » Sat Apr 07, 2018 8:45 am

Hi

Automation has a service running on the computer which is the process that does all the printing work (and also executed the actions). What if this service is running under an account that does not have any rights on writing to the network location.

Please open the services (open Run / type "services.msc") and check the NiceLabelAutomationService to see under which user it is running. Check the column Log On As. If the user is Local System then double click the service and change the log on to an account which you know has network rights.

Just know that this is just an assumption what I think that the issue might be.

Regards, Damjan

flamme_2
Newcomer
Posts: 3
Joined: Fri Mar 30, 2018 9:55 am

Re: Problem to use Redirect Printing to PDF

Post by flamme_2 » Fri Apr 13, 2018 1:07 pm

Sorry for the delay of response, this project has set to standby resume now.

In the services, NiceLabelAutomationService user belongs to the administrators groups,

For the test, the directory is local,

Best regards,

User avatar
dado
NiceLabel Development
NiceLabel Development
Posts: 662
Joined: Tue Sep 12, 2006 12:50 pm
Location: Kranj, Slovenia
Contact:

Re: Problem to use Redirect Printing to PDF

Post by dado » Fri Apr 13, 2018 11:21 pm

Ok, Can you create a simple solution that saves to a local folder (c:\tmp\) and upload it here so I can verify if we can reproduce the problem here in the Headquarters.

Regards, Damjan

flamme_2
Newcomer
Posts: 3
Joined: Fri Mar 30, 2018 9:55 am

Re: Problem to use Redirect Printing to PDF

Post by flamme_2 » Thu Apr 19, 2018 10:46 am

Problem solved,

If you have no license, you can make workflow, but no use.

Test on another server with demo license, it's work.

Thank you for support,

Best regards,

User avatar
dado
NiceLabel Development
NiceLabel Development
Posts: 662
Joined: Tue Sep 12, 2006 12:50 pm
Location: Kranj, Slovenia
Contact:

Re: Problem to use Redirect Printing to PDF

Post by dado » Thu Apr 19, 2018 11:02 am

Ok. Glad to see that it's working now.

Regards, Damjan

Post Reply