Error "Printer does not support stock paper format"

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cunnida
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Error "Printer does not support stock paper format"

Post by cunnida » Mon Dec 21, 2009 1:40 am

I am relatively new to NiceLabel and have been very successful with labels printed on the thermal printer. However, I feel dumb as a rock with I try to design a multiple label format set on a letter-sized sheet. No matter how I try to design the label (even making margins wider and sacrificing labels on each page), I get the dreaded "Printer does not support..." error message. There is no NiceLabel driver for either of the printers that I can get to (an HP OJ 5600 Series or Ricoh MFP), so I don't think I missed the opportunity to install a driver.

Am I being totally clueless? I have tried adding and removing margins and while I love NiceLabel, I am about as frustrated as I can get.

Advice, counsel, all welcome.

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jurk
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Re: Error "Printer does not support stock paper format"

Post by jurk » Wed Dec 23, 2009 8:23 am

Can you attach the label that causes problems for you and post a link to printer driver installation you are using so I can take a look?
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goombatommy
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Re: Error "Printer does not support stock paper format"

Post by goombatommy » Thu Jan 14, 2010 7:28 pm

Hello cunnida,

I've run into these type of problems countless times while designing labels. I've been working with this program for a year and a half. When I get that message, I "cheat" the label. You create a BLANK label; from scratch. You then measure the label dimensions that you are trying to create; margins included. Do everything manually. I've come to realize that templates are really not that effective; so I've been creating all my labels from scratch and it's been working flawlessly since then. It only gets cranky when it's an awkward paper stock size and my printer itself does not support it.

I hope this puts you on the right track. I know it may sound tedious, but it's what I've found to work for a while. Take care! :)

-goomba

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Saso
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Re: Error "Printer does not support stock paper format"

Post by Saso » Fri Jan 15, 2010 12:57 pm

Which stock exactly do you try to use?
Is it possible that you are trying to assign A4-formatted stock to your Letter paper format? This will not fit...
Saso Fleiser
Senior Technical Product Specialist

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