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Label is not printed as it designed in Nicelabel Designer

Posted: Mon May 06, 2019 12:31 pm
by Denny
Hi experts,

we encounter a problem Label is not printed as it designed in Nicelabel Designer.
For example, we use Nicelabel SDK 2017.1 to print 2.25x4 label, I add the paper form in the windows,
but the printed paper size is not correct.
Do you have any idea about this? Do we need to add a specific printer to support this label size?
I attached some screenshots for the label settings in the Nicelabel Designer for you reference.

Thanks.

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Tue May 07, 2019 1:42 pm
by Kyleodonnell
Denny,

We recommend updating to the latest SDK which is 17.3.1 which you can get here http://ftp.nicelabel.com/software/demo/ ... el2017.exe

If you are still having issues after updating, please open a support case https://www.nicelabel.com/support/technical-support

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Wed May 08, 2019 5:06 am
by Denny
Hi Kyleodonnell,

Thank you for your information.
5.0 label template can't be opened by nicelabel SDK 2017.1. Is this problem been fixed by SDK 201717.3.1?
Besides, Does nicelabel have SDK 2019?

Thanks.

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Wed May 08, 2019 2:16 pm
by Kyleodonnell
Denny,

There is an SDK for 2019, however, label templates older than 5.4.4 should be converted to the latest version of the software in order for the SDK to open them.
Capture.PNG
Capture.PNG (34.22 KiB) Viewed 3433 times
Which more details can be found here https://www.nicelabel.com/support/knowl ... icelabel-6

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Thu May 09, 2019 9:06 am
by Denny
Hi Kyleodonnell,

We have SDK license for 2017.1, can we use it for SDK 2017.3 or higher version?

Thanks.

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Thu May 09, 2019 1:31 pm
by Kyleodonnell
Denny,

If you have a license for 2017, you can only use the SDK up to 17.3.1. If you need the SDK for 2019 you would need to upgrade, are you using the SDK with a CERT.ini file to pull in licensing or are you using the installed Nicelabel for licensing?

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Fri May 10, 2019 5:12 am
by Denny
Hi Kyleodonnell,

I put the CERT.ini for SDK 2017.1 under 2017.3.1 SDK folder, when I run the sample project for SDK 2017.3.1,
It popup message "Initalization of The SDK failed. No valid license found."
Do you have any idea about this? I attached a screenshot for you reference.

Thanks.

Re: Label is not printed as it designed in Nicelabel Designer

Posted: Fri May 10, 2019 1:37 pm
by Kyleodonnell
Denny,

Please open a support case https://www.nicelabel.com/support/technical-support the technical team will need a copy of your Cert.ini file to see what could be the problem. Are you able to run any of the sample SDK files that come with the software that are located in C:\Users\Public\Documents\NiceLabel 2017\SDK\Samples