Duplicates on 4-up label

Issues related to label design (working with databases, data processing, RFID encoding etc.) and printing (from NiceLabel Express, NiceLabel Pro, NiceForm and NicePrint)

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dparlamento
Newcomer
Posts: 4
Joined: Fri Sep 13, 2019 5:17 pm

Duplicates on 4-up label

Post by dparlamento » Fri Sep 13, 2019 5:33 pm

We use some label stocks that are 4 labels wide. We tested on a couple of stocks and label designs and got the same results. We are using a CAB A4+ (Identco EP-I) printer. We have tried both the older CAB driver we have been using for months as well as the current Nicelable printer driver.

The issue is this: When we print the labels, if the qty count is less than divisable by 4, what should have been blank labels are duplicating the previous rows labels. Example: if we send a qty of 10 like:
9 10
5 6 7 8
1 2 3 4

We will get something like:
9 10 7 8
5 6 7 8
1 2 3 4
Frequently the duplicated labels will have mixed results based the number of fields and barcodes on the label.

Any ideas what might cause this?
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Dan
Nicelabel Pro 6.3.1

dparlamento
Newcomer
Posts: 4
Joined: Fri Sep 13, 2019 5:17 pm

Re: Duplicates on 4-up label

Post by dparlamento » Wed Sep 18, 2019 2:42 pm

Anyone?
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Dan
Nicelabel Pro 6.3.1

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Kyleodonnell
NiceLabel Support
NiceLabel Support
Posts: 461
Joined: Mon Aug 28, 2017 3:07 pm

Re: Duplicates on 4-up label

Post by Kyleodonnell » Wed Sep 18, 2019 3:16 pm

Dan,
We recommend opening a support case https://www.nicelabel.com/support/technical-support

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