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:?: Settings are not transmitted to printer machine.

Posted: Tue Feb 11, 2020 3:04 pm
by wahyu indra
I have a zip file that contains label data that is printed with a thermal printer. when I set darknes & speed at 100 (for example), why isn't the setting sent to the printer yes? the printout remained at 50, so I had to change the settings manually again on the printer machine. can you give me a clue? before, thank you very much. :D

Re: :?: Settings are not transmitted to printer machine.

Posted: Wed Feb 12, 2020 1:44 pm
by Kyleodonnell
Wahyhu

How are you printing the label? are you sending data over TCP/IP do you have a print stream that you can give us so we can take a look at it?

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 2:36 pm
by wahyu indra
Hi kyl
Is there a setting in nicelabel that locks the printer settings?
Image

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 2:39 pm
by Kyleodonnell
Wayhu,

The label can store settings in itself and send those down to the printer or you can pull settings from the driver in windows. We recommend opening a support case as we will need more details in order to trouble shoot the issue https://www.nicelabel.com/support

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 2:47 pm
by wahyu indra
Ok, Terimakasih banyak. :)

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 2:57 pm
by wahyu indra
oh sorry kyl, before can you show to me where the settings are in nicelabel, so that the settings on the label are locked?

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 3:12 pm
by Kyleodonnell
Wayu

Click the document properties button (1), then you will click the printer tab (2), then choose how the properties are stored (3)
settings.png
settings.png (61.77 KiB) Viewed 1152 times
You can then choose how the settings are stored
settings2.PNG
settings2.PNG (11.37 KiB) Viewed 1152 times
Again, these do not lock the settings, someone can go into the label and change them or can change the driver settings in windows

Re: :?: Settings are not transmitted to printer machine.

Posted: Thu Feb 13, 2020 3:39 pm
by wahyu indra
Sekali lagi, terimakasih banyak kyl. I will first check the nicelabel file that my team has setup.