default printer

Issues related to label design (working with databases, data processing, RFID encoding etc.) and printing (from NiceLabel Express, NiceLabel Pro, NiceForm and NicePrint)

Moderators: Georges, milos, NiceLabel Support Team

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schwendo
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Joined: Thu Mar 05, 2009 9:09 pm

default printer

Post by schwendo » Tue Mar 03, 2020 8:23 pm

I have recently switched to nicelabel 2019 19.0.1 (build 3817) in a CITRIX environment. We are noticing that labels often come up with the system default printer in the print box instead of the label printer the label is configured to print to. Staff have to select the printer they want then .

When I check in document properties the correct printer is seleceted when we go to print its the system deafult (usually a laser jet of some sort.)

its not every label every time and I can't see a pattern. Most of the labels do have a customized print screen box , mostly expanding the record selection box.

Joe

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Kyleodonnell
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Joined: Mon Aug 28, 2017 3:07 pm

Re: default printer

Post by Kyleodonnell » Mon Mar 09, 2020 1:01 pm

Schwendo,

Are printers installed locally in the citrix environment or are you using redirected printers. We also recommend updating to the latest build which is 19.2 http://ftp.nicelabel.com/software/demo/ ... el2019.exe

schwendo
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Posts: 10
Joined: Thu Mar 05, 2009 9:09 pm

Re: default printer

Post by schwendo » Fri Mar 27, 2020 2:28 pm

the label printers are installed locally on citrix servers (correction). the regular printers(deafult) are installed locally on the workstation. ive been out for surgery and now are dealing with the COVID testing in my lab. this is slowing us down :(.

I will talk to IT about updating
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schwendo
Enthusiast
Posts: 10
Joined: Thu Mar 05, 2009 9:09 pm

Re: default printer

Post by schwendo » Fri Mar 27, 2020 4:35 pm

IT is asking if this issue or similar bug is specifically adressed in newer version(s). we are using this software 24/7 right now and dont want to stop operations do an upgrade unless it is fixing a documneted bug. I cant find a list of bug fixes in the release notes.

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Kyleodonnell
NiceLabel Support
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Joined: Mon Aug 28, 2017 3:07 pm

Re: default printer

Post by Kyleodonnell » Mon Apr 06, 2020 10:21 pm

Schwendo,

Please refer to this Citrix whitepaper https://www.nicelabel.com/resources/fil ... onment.pdf

As it explains best practices for installing printers in citrix. We recommend also sending in a support case https://www.nicelabel.com/support/technical-support

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