TEC B-EX4-T GS driver issue

Issues related to using NiceDrivers thermal printer drivers

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Sander
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Posts: 1
Joined: Wed Sep 04, 2019 2:58 pm

TEC B-EX4-T GS driver issue

Post by Sander » Wed Sep 11, 2019 11:23 am

Hello,

We have about 300 B-EX4-T GS label printers in our company but are facing a driver issue.
the label printers use the nicelabel 5.2.00.6893 driver(but also tested with the latest driver).

When adjusting the cutting frequency in printing defaults from every to batch mode. the printer stops cutting after its done and stops half way with the last label. If i set it back to cut on every 5 labels it will still cut each label individually. We also tested with the Default Toshiba driver that cuts like it should but it won't print the label correctly.

is there any info if this is a bug in the driver or if we need to change something to get this working.

Best Regards,
Sander

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Kyleodonnell
NiceLabel Support
NiceLabel Support
Posts: 423
Joined: Mon Aug 28, 2017 3:07 pm

Re: TEC B-EX4-T GS driver issue

Post by Kyleodonnell » Wed Sep 11, 2019 1:42 pm

Sander,

Please submit a support case https://www.nicelabel.com/support/technical-support

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