Transparent Label - Avery 64-04 Printer

Issues related to using NiceDrivers thermal printer drivers

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steveb
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Transparent Label - Avery 64-04 Printer

Post by steveb » Thu Sep 25, 2014 1:32 pm

I am having a problem with top of form alignment of a label that is half white and half transparent.

The label is preprinted with generic graphics and has product specific information added via a NiceLabel 5 design. The leading edge and first half of the label are transparent and the trailing half is white, with a 3mm gap between each label. There are no marks on the label backing.

The printer is an Avery-Dennison 64-04.

I set the top of form manually before starting to print. The first label prints OK, but successive labels are misaligned. I thought that, as the label stock dimensions are part of the label design, the printer should not need to detect the beginning and end of the label.

Any advice would be appreciated.

Matt
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Re: Transparent Label - Avery 64-04 Printer

Post by Matt » Tue Sep 30, 2014 11:27 pm

Hello,
For best printing performance, we recommend the use of the latest NiceDriver for your thermal printer model:
http://www.nicelabel.com/downloads/nicedrivers/avery

What you've described sounds like your printer may not yet be properly calibrated for the media that is in it. Your printer manual will describe the media calibration process for that specific model. (Sometime is it as simple as opening/closing the print head...sometimes some extra steps involved)

Hint: you'll know the printer is correctly calibrating for that media when you are able to press the feed on the front of the printer and receive exactly one label each time (label feeds out to the tear line consistently)

Also, printing a Windows Test Page (from "Printer Properties" -> "General" tab)
Capture1.JPG
Capture1.JPG (24.63 KiB) Viewed 8666 times
should print out exactly 1 labels.

With this in place, you should be able to print your label from NiceLabel without receiving the extra successive labels.
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steveb
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Posts: 6
Joined: Tue May 29, 2007 12:58 pm
Location: United Kingdom

Re: Transparent Label - Avery 64-04 Printer

Post by steveb » Wed Oct 01, 2014 10:23 am

Thanks for your reply Matt.

The problem is that the printer cannot see the leading edge of the label due to the transparency. My question was, if the label is positioned correctly to start with and the label dimensions are stored in the label design, why doesn't the label configuration override the printer's attempt to find the edge of the label ?

Matt
NiceLabel
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Posts: 185
Joined: Mon Apr 28, 2014 10:56 pm

Re: Transparent Label - Avery 64-04 Printer

Post by Matt » Tue Oct 07, 2014 9:20 pm

Hello,
Assuming your label design is set to "Use custom printer settings saved in the label" (File->Label Setup), the print stream generated by NiceLabel will contain some settings (ie: speed, darkness etc.) that will override those equivalent settings that are currently set on the printer itself.

However, the printer itself contains a sensor that looks for the transparent gap between each label so it can know where 1 label stops and the next starts. This is why the first step is to calibrate the media in the printer itself, then use the Windows "Print Test Page" routine to verify that the print can correctly feed (taking NiceLabel out of the equation).

With that in place (windows test page consistently causing printer to eject exactly one label), you can print your label design from NiceLabel to determine if the label design itself is sending specific settings down to the printer that cause the unexpected behavior. If that is the case you may also consider sending your label design file (*.lbl) to your regional support center:
http://www.nicelabel.com/support/technical-support
...so technicians may advise based on your specific label design.
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