label created in version 6 error open version 2019

Issues related to label design (working with databases, data processing, RFID encoding etc.) and printing (from NiceLabel Express, NiceLabel Pro, NiceForm and NicePrint)

Moderators: Georges, milos, NiceLabel Support Team

Post Reply
lisalabel2018
Newcomer
Posts: 2
Joined: Thu Jan 03, 2019 3:59 pm

label created in version 6 error open version 2019

Post by lisalabel2018 » Thu Jan 03, 2019 4:05 pm

Hi, When you open a label created in version 6 Professional in version 2019 Professional, label that has connection to a SQL Server database, the error "This document was created using a Higher Product Level" appears. how to solve this?
Attachments
Capturar.JPG
Capturar.JPG (29.98 KiB) Viewed 3327 times

User avatar
Mytch
NiceLabel Support
NiceLabel Support
Posts: 45
Joined: Fri Jul 13, 2018 10:26 pm
Location: Milwaukee, Wisconsin
Contact:

Re: label created in version 6 error open version 2019

Post by Mytch » Thu Jan 03, 2019 4:26 pm

lisalabel2018,

NiceLabel Designer Pro 2019 does allow for ODBC database connections. If you go to Help > About what is your Product Level displayed as? Designer Express would not support this type of connection. If your product level is displayed as Pro, please send an email to support.americas@nicelabel.com with your v6 license key, 2019 license key, and related label file.

Thanks,
Mytch

lisalabel2018
Newcomer
Posts: 2
Joined: Thu Jan 03, 2019 3:59 pm

Re: label created in version 6 error open version 2019

Post by lisalabel2018 » Thu Jan 03, 2019 4:49 pm

Thanks, the client buy the 2019 Designer Pro (19.0 Build 3753). This version dont work with ODBC conections ?
Attachments
Capturar1.JPG
Capturar1.JPG (65.22 KiB) Viewed 3321 times

User avatar
Mytch
NiceLabel Support
NiceLabel Support
Posts: 45
Joined: Fri Jul 13, 2018 10:26 pm
Location: Milwaukee, Wisconsin
Contact:

Re: label created in version 6 error open version 2019

Post by Mytch » Thu Jan 03, 2019 6:33 pm

lisalabel2018 wrote:
Thu Jan 03, 2019 4:49 pm
Thanks, the client buy the 2019 Designer Pro (19.0 Build 3753). This version dont work with ODBC conections ?
NiceLabel 2019 Designer Pro does support ODBC connections. We would suggest opening a support ticket by emailing the previously requested items to support.americas@nicelabel.com.

Regards,
Mytch

User avatar
Mytch
NiceLabel Support
NiceLabel Support
Posts: 45
Joined: Fri Jul 13, 2018 10:26 pm
Location: Milwaukee, Wisconsin
Contact:

Re: label created in version 6 error open version 2019

Post by Mytch » Mon Jan 07, 2019 4:21 pm

lisalabel2018,

Please advise that we have since discovered a bug related to this issue in NiceLabel 2019 Designer Pro. This will prevent existing label files with an ODBC connection in the current version of NiceLabel Designer 2019 from being opened. However, this bug has been acknowledged and already fixed, which means it should be released with the next major update to NiceLabel 2019 (likely not to be included in the upcoming service release).

Thank you for understanding, and we will update this topic once the fix is included in a public release.

Regards,
Mytch

Post Reply